- What types of products does Brilla Jewels offer?
Answer:
Brilla Jewels offers a stunning selection of luxury watches and fine jewelry. Our collection includes timepieces from renowned watchmakers and exquisite jewelry pieces, including rings, necklaces, bracelets, and earrings.
- How can I be sure that the products are authentic?
Answer:
We guarantee the authenticity of every product sold at Brilla Jewels. Each item is carefully sourced from reputable designers and manufacturers, ensuring you receive only genuine luxury pieces.
- What payment methods do you accept?
Answer:
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth and safe checkout process.
- How do I track my order?
Answer:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.
- What is your return policy?
Answer:
We offer a 30-day return policy for most of our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. Please review our Return Policy page for more details.
- How do I initiate a return?
Answer:
To initiate a return, please contact our customer service team at support@brillajewels.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Do you offer international shipping?
Answer:
Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please check our Shipping Policy page for more information on international orders.
- How can I contact customer service?
Answer:
You can reach our customer service team by emailing support@brillajewels.com or by calling our customer service hotline at +1 213 557 8474. Our team is available to assist you with any inquiries or issues.
- Can I request a custom jewelry piece?
Answer:
Yes, we offer custom jewelry services. If you have a specific design in mind, please contact us at support@brillajewels.com with your requirements, and our team will work with you to create a unique piece tailored to your preferences.
- Do you offer gift wrapping services?
Answer:
Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout, and your purchase will be beautifully wrapped and ready for gifting.
- How do I care for my luxury watch or jewelry?
Answer:
To keep your luxury items in pristine condition, we recommend regular cleaning and proper storage. Avoid exposing your items to harsh chemicals, extreme temperatures, and moisture. For specific care instructions, please refer to the product care guide provided with your purchase or visit our Care Instructions page.
- Are there any special promotions or discounts available?
We occasionally offer special promotions and discounts. To stay updated on our latest offers, sign up for our newsletter and follow us on social media.