At Brilla Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process. Please review the following guidelines for our return policy:
Eligibility for Returns
- Timeframe: You have 30 days from the date of receipt to return your item.
- Condition: Items must be returned in their original condition, unworn, and with all original packaging, tags, and certificates of authenticity.
- Exceptions: Custom or personalized items, and items marked as final sale, are not eligible for return.
How to Initiate a Return
- Contact Us: Email our customer service team at support@brillajewels.com with your order number, the item you wish to return, and the reason for the return.
- Receive Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to send your item back to us.
- Package Your Return: Securely package the item, including all original packaging, tags, and certificates. Clearly write the return authorization number on the outside of the package.
Return Shipping
- Domestic Returns: For returns within the United States, we provide a prepaid shipping label. Simply attach the label to your package and drop it off at the designated shipping location.
- International Returns: Customers are responsible for return shipping costs and any associated duties or taxes for international returns. Please ensure that your return is sent via a trackable and insured method to guarantee it reaches us safely.
Processing Your Return
- Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- After inspection, we will process your refund to the original payment method within 7-10 business days.
- You will receive an email confirmation once your return has been processed. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
Exchanges
- If you wish to exchange an item, please follow the return process to send back the original item and place a new order for the desired item. This ensures the fastest processing and availability of your new item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@brillajewels.com with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at:
Email: support@brillajewels.com
Phone: +1 213 557 8474
Address: 239 Greene Street New York, 10003 NY USA
Thank you for shopping with Brilla Jewels. We appreciate your business and are committed to providing you with the highest level of service and satisfaction.